FAQ

At Casually Canine, we pride ourselves on providing reliable and stylish dog harnesses, leads, and collars. Once your order has been successfully placed, it will be dispatched within 2-3 business days. You will receive a confirmation email with tracking information as soon as your order is on its way. Rest assured, we strive to ensure your furry friend can start their next adventure in comfort and style as quickly as possible. If you have any further questions, please email support@casuallycanine.co.uk.

At Casually Canine, we understand how excited you are to receive your pet's new gear! You can track your order through the shipping email sent to you once your order has been shipped. This email contains a tracking number and a link to our shipping partner’s website where you can view real-time updates on your order's status. If you can’t find the email, please check your spam folder. For any further inquiries, feel free to contact our customer service team at support@casuallycanine.co.uk. Rest assured, we are committed to ensuring your order reaches you promptly and safely, so your furry friend can enjoy their new stylish and comfortable gear as soon as possible!

At Casually Canine, we offer several shipping methods to accommodate the needs and preferences of our customers. Our standard shipping option delivers your order within 3-5 working days and is free for orders over £50. For those who need their items sooner, we offer expedited shipping, which ensures a next working day delivery for an additional fee. Regardless of the method you choose, all our packages are carefully packed to ensure that your dog's new harness, lead, or collar arrives in perfect condition, ready for your next adventure together!

At this time, Casually Canine does not offer international delivery for our products. We apologise for any inconvenience this may cause and appreciate your understanding.

At Casually Canine, we offer two main types of harnesses designed to meet the specific needs of different dogs: the soft harness and the power harness. Our soft harness is ideal for smaller dogs, featuring a lightweight design that ensures maximum comfort without compromising on durability. It does not have a handle and includes a single clip for lead attachment, making it a straightforward yet effective choice for smaller breeds. On the other hand, our power harness is tailored for larger dogs, built to provide added strength and control. This harness includes a robust handle for better grip and handling, particularly useful in more challenging situations. Additionally, it features two clips for lead attachment, offering greater flexibility and security during walks. Both harnesses are designed with your pet's comfort and safety in mind, ensuring a reliable and enjoyable experience for every adventure with your furry friend.

To ensure the longevity and durability of your dog’s harnesses, leads, and collars from Casually Canine, we recommend a simple and effective cleaning method. First, remove any visible dirt from the items. Then, hand wash them with a mild detergent to gently cleanse. Once washed, it is crucial to air dry them completely before the next use to maintain their form and functionality. Avoid using a washing machine or dryer, as this could compromise the materials and construction of the products. This careful care will keep your items looking great and performing well for all your adventures with your furry friend!

At Casually Canine, we stand by the quality and durability of our dog harnesses, leads, and collars. If you are not completely satisfied with your purchase, we offer a 30-day return policy. You can return any unworn, unwashed, and undamaged items within 30 days of receiving your order for a full refund. Please make sure all tags are still attached. To initiate a return, contact support@casuallycanine.co.uk with your order details, and they will guide you through the process. Your satisfaction and your dog’s comfort are our top priorities, ensuring every adventure together is stylish and enjoyable.

At Casually Canine, we prioritise your satisfaction with our reliable and fun pet clothing products. If you need to return an item, we are happy to issue a refund under certain conditions. Refunds are only available if the item is returned in its original condition, meaning it has not been used, worn, or altered in any way. Once we receive and inspect the returned item to ensure it meets these criteria, we will process your refund for the cost of the item. Please note that we only refund the cost of the item itself and do not cover return postage or the original shipping fees. Refunds will be issued to the original method of payment.

Yes, you can exchange an item if you ordered the wrong size from Casually Canine. We offer a 30-day window from the date of purchase to request an exchange. To initiate a return/exchange, contact support@casuallycanine.co.uk with your order details, and they will guide you through the proces Please ensure that the item is in its original condition. Note that you will be responsible for the return label and postage costs. Once we receive the returned item and verify its condition, we will process your exchange promptly.

At Casually Canine, we take great pride in the quality and durability of our dog harnesses, leads, and collars. However, we understand that issues can occasionally occur. If you receive a faulty or damaged item, please email us immediately at support@casuallycanine.co.uk. We will promptly assess the issue and arrange for a free replacement of the same product. Unfortunately, we cannot offer refunds or replacements for items that are damaged after use. Your satisfaction and the comfort of your furry friend are our top priorities, and we are committed to resolving any issues swiftly and efficiently.

At Casually Canine, we strive to ensure every order is accurate and meets your expectations. If you've received the wrong item, we sincerely apologise for the inconvenience. Please follow these steps for a swift resolution: 1. Contact Us: Reach out to our customer service team within 7 days of receiving the incorrect item. You can email us at support@casuallycanine.co.uk. Provide your order number, a description of the wrong item, and, if possible, a photo. 2. Return Instructions: Our team will guide you on how to return the incorrect item. We will cover the return shipping costs. 3. Replacement Processing: As soon as we receive the wrong item back in our warehouse, we will immediately process and dispatch the correct item to you at no additional cost. You will receive an email notification with tracking information once your replacement has been shipped. Your satisfaction is our priority, and we appreciate your patience and understanding. Thank you for shopping with Casually Canine, and we look forward to resolving this issue promptly for you and your furry friend!