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Refund Policy

Returns & Exchanges

We get it — sometimes things don’t quite fit, or you change your mind. If you’d like to return or exchange something, just head to your Account and select your order to request a return within 30 days of receiving your order.

If you'd like to exchange an item, please include the size or item you’d like in the notes box when submitting your request. The new item won’t be posted out until we’ve received your original item back in its original condition and checked it over.

For bundle orders, you only need to return the item you’d like to swap. We’ll adjust your refund or exchange so you’re not paying extra, just the postage costs.

A prepaid label will be generated once your return is approved. You’ll need access to a printer to print the label. Please note you are responsible for both the return postage and the cost of posting the new item out.

Customers are responsible for return postage costs if the wrong size was ordered or if you’ve changed your mind. We recommend using a tracked service, as we can't issue refunds for items that go missing.

Refunds

We’ll refund you the total cost of any items returned (in their original, unworn condition), minus the postage cost.

If your original order included free shipping (i.e. over £50), we’ll deduct £2.99 from your refund to cover the original shipping costs.

Refunds will be issued to the same payment method used at checkout, once the items are back with us and checked over.

Bundles & Customised Items

You can return individual items from a discounted bundle, but the remaining items will be charged at full price if the return voids the original offer. Your refund will reflect that adjusted total.

 

Discounts & Promotions

If you return part of an order that qualified for a promotion or discount, your refund will be adjusted accordingly.

For example, if you used a discount like “20% off orders over £50” and return items that drop your total below that threshold, the remaining items will revert to full price — and your refund will reflect that.

Faulty or Damaged Items

If something arrives damaged or faulty, please let us know as soon as possible and we’ll get it sorted.

If a replacement is needed, we’ll send the exact same item (same size, same pattern).

Please note: we include care instructions on every product page. If damage happens due to care instructions not being followed (e.g. machine washing items that shouldn't be), we unfortunately can’t offer a refund or replacement.

We're also unable to replace or refund items damaged after use (e.g. chewed, torn, or otherwise destroyed by your pup).

Wrong Item Received?

If we’ve sent the wrong item (oops!), or if your item is faulty, we’ll cover the return postage and send out a replacement free of charge.

Refunds or replacements will be processed once the incorrect item is returned in its original condition.

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